About
us
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The Workers'
Compensation Division (WCD) is the state agency that administers and regulates laws
and rules that impact the participants in the Oregon workers' compensation system.
The Workers' Compensation Division has a total of five sections: Benefit Services,
Compliance, Medical, Operations, and the Administrator's Office. WCD has programs that
ensure timely and appropriate medical treatment and time-loss benefits to injured workers,
while assisting in keeping costs and burdens low for Oregon employers. In addition,
the division administers return-to-work programs that assist in helping injured workers
return to their previous job or to find new employment.
Administrator
Deputy Administrator
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Mission
Statement
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To provide
fair, effective, and responsive administration of the Oregon workers' compensation
system.
Annual Performance Measures
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| Community |
The Workers'
Compensation Division believes that we are a workers' compensation community. We think
this community approach is unique and critical to Oregon's continued workers' compensation
success, and we are committed to the idea of a workers' compensation community.
All communities have values. We developed the following list of values that we think
best describes our community.
- Communication
- Listening to one another will help us improve the quality of our workers'
compensation services and products.
- Connection
- We all share responsibility and work together to improve outcomes.
- Innovation
- Finding new, adaptive ways to connect with one another.
- Integrity
- Building trustworthy and positive relationships with one another.
- Commitment
- Serving something larger than our self-interests: our workers' compensation
community.
- Education
- We will achieve better outcomes through service, information, and training.
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We promise to strive to
achieve our mission while keeping to the values of communication, connection, innovation,
integrity, commitment, and education. We promise to act with trust that these principles
are kept and shared by all of the workers' compensation community.
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Sections
& Units/Teams
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Description
of Responsibilities
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Administration
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The Administrator's
office provides policy direction and leadership for the division including rulemaking,
policy analysis, budget development and execution, strategic planning, and legislative
concept development and bill tracking.
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Benefit Services
Appellate
Review Unit
Employment Services Team
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The Benefit Services Section resolves disputes
regarding disability benefits and vocational assistance. Provides information on vocational
and claim-closure reconsideration issues. Administers and provides reemployment incentives
through the preferred worker program.
Programs:
Claim
Closure Dispute Resolution
Employer-at-Injury Program
Preferred Worker Program
Return-to-Work Assistance Options & Initiation
of Services
Vocational Assistance
Vocational Dispute Resolution
Vocational Provider Certification Program
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Compliance
Benefits
& Certification Unit
Contested Cases Team
Employer Compliance Unit
Field Audit Unit
Investigations & Sanctions Unit
In-Office Audit & Self-Insurace
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The Compliance Section enforces laws and
rules relating to claims processing by private insurers, self-insured employers, and
SAIF Corporation. The section enforces laws requiring employers to obtain and maintain
workers' compensation coverage for their employees, licenses worker leasing companies,
and regulates self-insured employers. The Workers' Compensation Infoline, (800) 452-0288,
is staffed by workers' compensation experts to answer questions from the public. The
section also ensures the accuracy of disbursement and receipt of moneys from and to
the various reserves, and ensures proper claims management by about 400 insurers and
self-insured employers.
Programs:
Claim
Disposition Agreement
Claims Examiner Certification Program
Employer Coverage Monitoring Compliance
Lump Sum Payments
Self-Insured Employer Certification
Worker Leasing
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Medical
Medical
Resolution Team
Medical Certifications Team
Outreach Services Team
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The Medical Section's mission is to improve
the delivery and affordability of medical service in workers' compensation. Through facilitation
of advisory councils, and a focus on outreach and education, the Medical Section seeks
improved stakeholder partnerships. The section resolves disputes, certifies managed care
organizations, authorizes nurse practitioners, and authorizes medical providers to conduct
medical reviews, independent medical examinations, and other medical examinations. The
section researches medical issues and makes policy recommendations. Data collection for
outreach activities, certification/authorization and investigation activities, and identification
of rule issues raised in disputes are important functions for the section in drafting
administrative rules, bulletins, and brochures.
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Operations
Administrative
Services Team
Claim Records Team
Communications Team
Policy Team
Resource & Technology Services Team
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The Operations Section provides central administrative and program support to the rest
of the division, assisting the division in carrying out its programs and responsibilities.
The section consists of five teams, which provide a wide range of services.
Program:
Records
Disclosure
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| Related
Programs: |
Management-Labor Advisory Committee
Medical Advisory Committee
Ombudsman for Injured Workers
Ombudsman for Small Business
Workers' Compensation Board
Department of Consumer and Business Services Fund
The Workers' Benefit Fund |
