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Administrative Orders - 2013
Enforcement Orders
Company - Marketplace Violations

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Allstate Insurance Company
Northbrook, Illinois
Violation: Allstate paid commissions to an insurance agency that sold its products after the agency's business entity license in Oregon had expired.
Penalty: $50,000
Date of Order: 07/18/2013
Final
Automobile Consumer Service Corporation
Huntsville, Alabama
Violation: Sold 866 vehicle service contracts providing roadside assistance and mechanical breakdown coverage without a license
Penalty: $116,000
Date of Order: 06/05/2013
Final
Bankers Life and Casualty Company
Chicago, Illinois
Violation: Numerous instances of claims mishandling involving long-term care insurance policies
Penalty: $115,000 fine, company must review certain past claims and develop a corrective plan to prevent future claims mishandling
Date of Order: 12/13/2013
Final
ING Life Insurance and Annuity Company et al
Violation: A multistate examination of company practices involving identifying and paying beneficiaries of life insurance, annuities, and retained asset accounts
Penalty: Paid $10.7 million nationwide ($160,802.73 to Oregon) and required reforms to ensure timely and efficient searches for beneficiaries.
Date of Order: 09/23/2013
Final
Regulatory Settlement Agreement
Life Insurance Company of North America et al
Violation: A multistate examination of company practices involving longterm disability income insurance
Penalty: Paid $925,000 fine to three states that were lead investigators; company required to improve its claim handling practices, re-examine certain past claim decisions and agree to future monitoring.
Date of Order: 06/13/2013
Final
Regulatory Settlement Agreement
New York Life Insurance Company et al
Violation: A multistate examination of company practices involving identifying and paying beneficiaries of life insurance and annuities
Penalty: Paid $15 million to states nationwide ($230,276 to Oregon) and required reforms to ensure thorough searches for beneficiaries
Date of Order: 12/04/2013
Final
Regulatory Settlement Agreement
Progressive Classic Insurance Company
Cleveland, Ohio
Violation: Failed to act promptly on a claim and to respond promptly to a DCBS inquiry
Penalty: $6,000
Date of Order: 09/18/2013
Final
TIAA-CREF Life Insurance Company and Teachers Insurance and Annuity Association of America
Violation: A multistate examination of company practices to ensure that life insurance, annuities and other products are timely paid to beneficiary
Penalty: Paid $6.2 million to states nationwide ($54,561 to Oregon), and initiated reforms to ensure thorough searches for beneficiaries
Date of Order: 07/31/2013
Final
Regulatory Settlement Agreement
Transamerica Life Insurance Company et al
Violation: A multistate examination of company practices to ensure that life insurance, annuities and other products are timely paid to beneficiary
Penalty: Paid $11.2 million to all participating states and initiated reforms to ensure thorough searches for beneficiaries. Oregon participated in the settlement and received $60,663.67.
Date of Order: 10/15/2013
Final
Regulatory Settlement Agreement