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    Dan McNally   
503-947-7505   

Division overview
The Workers’ Compensation Division is part of the Department of Consumer and Business Services.
The main office is located at:
     350 Winter St. NE
     PO Box 14480
     Salem, OR 97309-0405

Workers' Compensation field office:
     1840 Barnett Rd., Ste C
     Medford, OR 97405-8293

The Workers’ Compensation Division (WCD) administers and enforces Oregon’s workers’ compensation laws. WCD works to ensure that employers provide coverage for their workers, that workers with occupational injuries or diseases receive their entitled benefits, and that parties are provided with resources and procedures for fair resolution of disputes. This regulatory responsibility is balanced with fair and consistent policies that encourage a healthy business climate for companies regulated by the division.

WCD administers several specially-funded reserves designed to benefit employers and workers. Notable among these is the Workers’ Benefit Fund, which provides incentives to employers in the form of reduced workers’ compensation and operation costs for employers reemploying injured workers.

Read about the history of workers’ compensation in Oregon.
 
 

Administration: The Administrator’s Office

Provides policy direction and leadership for the division including rulemaking, budget development, and execution, strategic plan implementation, and legislation.

Read about our Administrator and Deputy Administrator.
 
 

Benefit Services Section: overview
Consists of the Appellate Review Unit and the Employment Service Team.

Resolves disputes through mediation and administrative orders.
Provides in-depth consultations on reemployment, vocational, and reconsideration issues with insurers, medical providers, workers, attorneys, employers, and managed care organizations (MCOs).
Provides community education about preferred worker, vocational, and appellate processes/rules.
Administers and provides reemployment incentive programs, such as worksite modification, wage subsidy, and premium exemption; and subsidizes the cost of equipment and other related items required for employment.
Informs and educates workers and employers about the workers’ compensation system and the processes that affect benefits.
Resolves complaints; answers telephone inquiries; and conducts personal interviews regarding vocational, disability, and compensation benefits, suspected system abuse, appeal processes, and irregularities of claims processing.
 
 

Compliance Section: Consists of the Benefits & Certification, Field Audit, Investigations & Sanctions, and Employer Compliance units, in addition to the Contested Cases Team.

Supervises and enforces laws and rules relating to claims processing by private insurers, self-insured employers, and SAIF Corporation.
Enforces laws requiring employers to obtain and maintain workers' compensation coverage for their employees.
Certifies employer leasing companies and self-insured employers.
Investigates complaints against employers, insurers, vocational providers, medical providers, and worker leasing companies.
Authorizes reimbursement from the department's various reserves.
Informs and educates workers and employers about the workers' compensation system and the processes that affect benefits.

Resolves complaints; answers telephone inquiries; and conducts personal interviews regarding vocational, medical, disability, and compensation benefits, suspected system abuse, appeal processes, and irregularities of claims processing.
 
 

Medical Section: Consists of the Medical Review, Medical Certifications, and Outreach Services Teams.

  The Medical Section is responsible for improving the delivery and affordability of medical services in workers' compensation. It works to achieve it's mission by:
Reviewing insurer's decision regarding medical services, and resolves disputes.
Helping various stakeholders understand medical benefits and payments in the workers compensation through trainging and direct-service delivery.
Working with medical providers to answer questions and provide education about the workers' compensation system.
Working with division staff and stakeholders to develop administrative rules.
Providing research support, along with the Information Management Division, to the Medical Advisory Committee, which advises the director of the Department of Consumer and Business Services on medical issues.
Regulating managed care within the workers' compensation system.
Certifying certain providers that participate in the system.
 
Operations Section: Consists of the Claims, Coverage, Resource and Technology Services, and Central Services Units.
Provides central library, reception, files, mail, and word processing support.
Manages division information resources, purchasing, data processing, space planning, and relocations.
 
 

Policy & Communications Section: overview

Provides expertise to the administrator, program managers, and MLAC on issues involving an understanding of statutes, administrative rules, and case law; coordinates legal issues; and acts as liaison with DOJ counsel.
Promotes consistency throughout Oregon Administrative Rules, Chapter 436; rules coordinator serves as a central point of contact with the Secretary of State.
Facilitates the development of consistent policies across Section and Unit lines.

Creates and revises instructional bulletins and forms.
 
 
For additional information, see our Fact Sheets.

Other programs within DCBS also deal with aspects of the workers’ compensation system. Working together, these programs have slashed Oregon’s workers’ compensation premiums.

Oregon Occupational Safety and Health Division
Workers’ Compensation Board
Ombudsman for Injured Workers
Ombudsman for Small Business
Management-Labor Advisory Committee
Insurance Division
If you have questions about this Web page, please contact Dan McNally, 503-947-7505.

 

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