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    Lori Graham   

What is customer service in WCD?


WCD employees are held accountable for providing excellent customer service, defined as follows:


Providing prompt, complete, accurate, concise, and easy-to-understand information.

Listening actively and demonstrating such.

Facilitating compliance through information and training.

Viewing each customer contact as an opportunity to educate.

Providing solutions - and when that isn't possible, options.

Simplifying processes, forms, and procedures so that they are easy to use and to understand.

Communicating in clear language that is understandable to staff and customers.

Carrying out work courteously, consistently, and fairly.

Responding to inquiries and delivering our message promptly, accurately, positively, and respectfully.

Providing options for access to the department by phone, fax, e-mail, Web-site, and in-person.

Seeking customer input.

For general workers' compensation questions, call toll-free 1-800-452-0288 or email us.

If you have questions about this webpage, please contact Lori Graham, 503-947-7502.