All certified managed care organizations (MCOs) must offer the following services:

• A panel of providers that meets access and coverage requirements;

• A quality assurance program for monitoring medical care provided enrolled workers by the MCO's panel of providers;

• A service utilization review program to ensure enrolled workers receive medically necessary and appropriate medical treatment and to prevent inappropriate or excessive treatment;
  
  

• A peer review program to evaluate and review the medical treatment provided enrolled workers to ensure it is medically necessary and appropriate and to prevent inappropriate or excessive treatment;

• A dispute resolution program to resolve complaints by enrolled workers, medical providers, and insurers;
  
  
• A program to promote early return-to-work for injured workers;
  
  
• A workplace safety and health consultation program