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Second level
Third level
Fourth level
Fifth level
-Providers & HSCs partner with injured worker & employer to facilitate RTW as soon as medically feasible
-Help employers develop proactive RTW program & provide claim specific assistance
-Offers educ & mentoring to providers; financial incentives for BPs; train clinic staff
-Work with L&I to reduce hassles & keep claim moving forward to resolution
-Process measures use of BPs, HSC activity, interviews with key stakeholders
-Outcome measures costs, frequency & duration of TL, RTW outcomes, claims outcomes (time to determination, appeals, etc.)