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| Allstate Insurance Company et al |
| Northbrook, Illinois |
| Violation: A multistate examination of Allstate's use of a computer software program, called Colossus, in settling injury claims found deficiencies in Allstate's management and oversight of the program and recommended that Allstate enhance its management oversight of the program and provide notice to claimants that the software program may be used in the adjustment of their injury claims. |
| Penalty: Allstate provided $10 million to a fund that will train insurance regulators in ways to monitor the insurance industry's use of software in claims handling. |
| Date of Order: 09/23/2010 |
Final
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| Multistate Regulatory Agreement
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| Bankers Life and Casualty Company |
| Carmel, Indiana |
| Violation: Violated order of DCBS director by failing to review certain annuity applications a second time to ensure they were suitable for clients. |
| Penalty: $25,000 |
| Date of Order: 06/24/2010 |
Final
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| Conseco Life Insurance Co. et al |
| Carmel, Indiana |
| Violation: Insurance regulators from multiple states allege violations in the sale, administration and management of Lifetrend whole life insurance policies. |
| Penalty: Insurer pays $1 million to states that signed the settlement agreement, completes required reporting and monitoring of Lifetrend policies, compensates policyholders in a variety of ways ranging from adding policy benefits to reinstating certain surrendered policies to providing refunds in certain cases. |
| Date of Order: 06/28/2010 |
Final
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| Regulatory Settlement Agreement
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| Lincoln Benefit Life Company |
| Northbrook, Illinois |
| Violation: Failed to completely respond to director's inquiry about the suitability of policies sold to some consumers. |
| Penalty: $2,000 |
| Date of Order: 05/06/2010 |
Final
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| The Travelers Home and Marine Insurance Company |
| Hartford, Connecticut |
| Violation: Failed to respond timely to the DCBS director's inquiry into a claim. |
| Penalty: $2,000 |
| Date of Order: 11/16/2010 |
Final
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| United Schools Insurance Program of Oregon |
| Portland, Oregon |
| Violation: Transacted insurance in Oregon as an insurer without a license; program was not exempt from being licensed from at least July 1, 2009, to July 31, 2010. |
| Penalty: $5,200 |
| Date of Order: 11/16/2010 |
Final
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| UnitedHealthcare Insurance Company |
| Hartford, Connecticut |
| Violation: Sent multiple appeal decisions to members over a nearly three-year period that failed to inform them of the opportunity to file a complaint with DCBS; failed to notify members that additional time was needed to accept or deny claims |
| Penalty: $20,000 |
| Date of Order: 12/20/2010 |
Final
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