The Insurance Division's consumer advocates respond to thousands of complaints each year from consumers who believe they have been treated unfairly by insurance companies or agents. If you complete a complaint form, we can look into your case. If you need help with the form, call 503-947-7984 or (toll-free) 1-888-877-4894. Learn more about the complaint process here.

What happens when I file a complaint?

An advocate will:

• Let you know we received your complaint
• Give a copy of your complaint to the insurance company or agent and ask for an explanation
• Decide what to do next based on all the information
• Advise you of our findings

How long will it take?

Most complaints are resolved within 60 days but it depends on the type of complaint.

Confidentiality

Complaints are confidential. However,

• A copy will be sent to the insurance company/agent named in the complaint.