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    Allene Stairs   
503-947-7768   


Benefit Consultation Team

 

Purpose

Respond to inquiries from injured workers, insurers, employers, medical providers, and attorneys in an effort to resolve misunderstandings and differences that might otherwise result in sanctions or litigation.

 

Responsibilities

General inquiries: Interpret workers' compensation law and respond in person, by phone, or in writing.

Litigation: Review and interpret litigation orders to determine the effect they may have on claims and if further division action is required.

Insurer responsibility: When responsibility for a claim is the only issue between insurers, the Benefit Consultation Team will designate a paying agent until this issue can be resolved at hearing. The team directs any necessary monetary adjustments between parties. This is also called a 307 order.

Pro-rata distributions: When concurrent disability is due to the worker on two or more accepted claims, the benefit consultant may make a pro-rata distribution between two or more insurers.
 

Functions

The benefit consultants respond to general inquiries in person, over the telephone, or by letter, including written responses for signature by the administrator, the director, a legislator, or the governor. Workers' compensation issues related to injured worker benefits are usually resolved by letter or phone, but in some cases, benefit consultants may issue administrative orders.
 

Primary governing rules

OAR 436-060: Claims Administration
 
 
For more information contact:
Resolution Section: 503-947-7585
Workers' Compensation Infoline: 800-452-0288 (toll-free)
workcomp.questions@state.or.us

If you have questions about this webpage, please contact Allene Stairs, 503-947-7768.