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The Operations Section
is one of six sections within the Workers' Compensation Division: Administrator's Office,
Benefit Services, Compliance, Medical, Operations, and Policy and Communications. The
Operations Section consists of the management team, a coordination team, a Resource
and Technology Services Team, and three units: Claims, Coverage, and Central Services.
The Operations Section provides administrative and program support to the rest of the
division. It provides enabling-technology expertise to division end-users and administers
centralized division purchasing and resources. The section also provides services to
the public by responding to information requests; distributing bulletins and forms;
and assisting insurers, service companies, and self-insured employers meet coverage
and claim-filing requirements.
Central Services Unit maintains the physical files of Oregon injured-worker
claim records; manages retention of claim and coverage files in hard copy, electronic,
and microfilm formats; coordinates orders for WCD publications; and provides reception
and mail services for the division.
Claims Unit
is responsible for accurate coding and data entry of injured worker claim information
received from
insurers. The unit also resolves discrepancies to assure integrity of the claims data.
Coverage Unit is responsible for reviewing documents received from insurers
reporting workers' compensation insurance coverage for employers operating in Oregon.
The unit resolves discrepancies to maintain the accuracy of the employer data system,
including accurate assignment of business identification numbers (BIN).
Resource & Technology Services Team coordinates and develops technical system
solutions for corporate and non-corporate data; provides the technical expertise and
support to the division's personal computer users; coordinates support on the division-wide
telephone system; and assists division staff in acquisition, maintenance, and use of
equipment, supplies, and services.
Project Team coordinates division wide projects related to agency performance
efficiencies, and other strategic initiatives.
Management Team includes the section and unit managers, and the section administrative
assistant. The administrative assistant is responsible for personnel actions, timekeeping,
section records, and support of unit and section projects.
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