Contacting the
workers’ compensation insurer
Your claim will be assigned to
a claims examiner, also called a claims adjuster, working for the workers’
compensation insurance company from which your employer purchased the
insurance. The claims adjuster is available to assist you with your claim.
You may contact the claims adjuster at anytime with questions about your
claim. You should be sure to ask questions if you don’t understand
something or receive any forms or letters that are confusing. You should
also keep your claims adjusters up to date on your recovery progress.
Workers’
Compensation Infoline:
Benefit Consultants: 1-800-452-0288
If you are unsure of your rights or have questions about how
your claim is being handled, you may contact the Workers’ Compensation
Division Infoline. Experts on workers’ compensation law will answer
any of your questions. You may also send your questions by
E-mail us: Workcomp.questions@state.or.us
Benefits
& Certification Unit
Ombudsman
for Injured workers, an advocate for injured workers 503-378-3351,
or toll-free
800-927-1271.
The Office of the Ombudsman for Injured Workers was established
as an independent advocate for Oregon’s injured workers. The Ombudsman’s
office helps you with any problems you may have with your claim.
Ombudsman
for Injured Workers Website | Spanish
If you have an attorney, he or she is also a resource for you.
Workers’
Compensation Law, ORS 656
The Workers’
Compensation Law was established in 1914. Laws can be changed through
the legislative process.
Workers’
Compensation Administrative Rules, OAR 436
The
Administrative rules are written to carry out the workers’ compensation
law. Rules are reviewed every three years and also when a law is passed
or changed by the Legislature.
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